On May 15, my Microsoft office word document crashed twice. Unfortunately, I did not think to copy the error message on that day. However, it crashed again today, and I experienced similar issues (‘spinning wheel of death’ on Mac) and application being unresponsive where typing was delayed and mouse wasn’t allowing me to navigate in the document which ultimately led me to force quit the app (I will paste it below).
My system information is: Sonoma 14.3 working on Macbok Pro (13-inch, M1, 2020)
Are you able to help me generate a crash report for May 15 to indicate at what time it crashed on May 15th and what caused it?
Today, I deleted the extra plug ins (I think they are called). They were EndNote X9 and Grammarly Desktop so hopefully that will help as well.
Thank you very much for your assistance.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: SIG_HANG_QUIT
ExceptionEnumString: 33554432
Exception Code: 0x00000001 (0x0000000000000000)
Date/Time: 2024-05-17 09:07:45 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.85.0.24051214
Crashed Module Name: merp
Crashed Module Version: 16.85.24051214
Crashed Module Offset: 0x00000000000078cc
Blame Module Name: mso40ui
Blame Module Version: 16.85.24051214
UnsymbolicatedChecksum: EB3BD524A6408352CEFF12C84537155A
Blame Module Offset: 0x0000000000087810
StackHash: 598afb42c605a2fd_33554432_main_bw_arm
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_000000016aed1cd0
Crashed thread: 0
Blocking Thread ID: 0x23cae78
How to resolve a Microsoft crash issue?
- Boot Windows into Safe Mode or the Windows Recovery Environment.
- Navigate to the C:\Windows\System32\drivers\CrowdStrike directory.
- Locate the file matching C-00000291*.sys and delete it.
- Boot the host normally.
What has caused Microsoft’s crash outage 2024?
Microsoft experienced a global outage on Thursday due to an issue with CrowdStrike’s Falcon Sensor software, causing widespread disruptions and triggering the ‘Blue Screen of Death’ on Windows PCs.
Criticism of Microsoft has followed various aspects of its products and business practices. Issues with ease of use, robustness, and security of the company’s software are common targets for critics. In the 2000s, a number of malware mishaps targeted security flaws in Windows and other products.
